Delivery Policy

Delivery Cost

Standard delivery charges are applied unless specified otherwise.

The customer is responsible for entering accurate delivery details. Failure to update correct details could incur additional delivery costs and must be borne by the customer.

Delivery Time

Orders within Colombo 1-15 city limits will be delivered within 5 working days. Orders from other areas (Outside Colombo 1-15) will be delivered within 7-10 working days. Kindly note that the public, bank and mercantile holidays are excluded from the delivery period given.

Delivery location

Please be notified that we will only deliver to the address given as “delivery address” when placing the order.

“Vertical transportation will be provided only up to the first floor with a service lift”

Delivery Delays

Delivery delays could occur occasionally due to unforeseen circumstances. However, our delivery team will update the customer when changes to the standard delivery timelines are to be expected.

Acceptance of Delivery

JAT Holdings PLC will be issuing the customer with a copy of the Original Document, Warranty Card and a delivery note. Customer should sign the delivery note and return to the delivery staff which will be used as our proof of delivery of the item in good condition.