All sales made via ergonomicsbyjat.com are final and non-refundable. No returns or refunds will be allowed unless there are any product damages or product defects.
We seek to maintain and enhance our reputation by providing you with high-quality products and services. We value complaints as they assist us to improve our products, services and customer service.
Any complaints of damages or product defects to be directed to the sales team and will be handled on a case-by-case basis.
Please keep the original invoice for reference and any other images or proof of damage when lodging a complaint.
Please be notified that we will not be accepting any packaging damages which have occurred after the handing over.